A message from our Chief Executive,
Phil Caldwell:

What a wonderful feeling it is for us all to be getting back to normality! And almost exactly two years after the travel and tourism world imploded almost overnight, and the ‘overnight’ became longer and longer, despite many false dawns. As the collective weight lifts from our shoulders, it is like walking from that long, dark night into a bright new spring morning, a morning offering hope for rebirth and renewal and better times ahead.

First of all I would like to send my heartfelt and sincere thanks to all of our partners who have kept in touch with us over this awful period. This has meant so much to us, as through the various text, email and other messages we knew that when the time for recovery came our partners and friends would be waiting too, waiting to relaunch and return to how things used to be. This really kept us all going.

We also motivated ourselves by doing a lot of essential ‘housekeeping’, cleaning up in-house systems and migrating to the next generation of Tourplan, the NX cloud-based system, so that we will be even more efficient than before and add a presentational freshness to our output and offerings. We are very excited about putting this to good use as we see enquiries and bookings coming in, and are sure you will notice a very positive difference.

But that won’t impact on the former, long-standing Go West ethos of being service-led in everything we do, except in a positive way. We know this is why we are still alive and well after 32 years of operations, serving groups from all over the world.  Offering competitive tailor-made arrangements with top service and a smile on our faces will very much remain the cornerstone of how we work.

Finally a thought for all those who were forced to leave the industry during the pandemic – some 60 million people worldwide according to estimates. This is a tragedy and let us hope that all of them fare well, with many finding re-employment in the industry as the recovery gains pace.

We will be out and about during the coming weeks and months, and look forward to seeing you again, and helping you and each other to move forwards.

My thanks and best wishes,

Phil Caldwell