ABOUT GO WEST

TESTIMONIALS

Here is some of the feedback from our satisfied customers:

“Dear Susi, the Scotland touring group went very well. Clients were satisfied, they also had a nice weather, very much liked Isle of Skye excursions and thank you for suggesting an extended 12 hrs excursion there, as this was needed. Thank you for your kind help.” AD, Hungary

“Dear Jessica, the group are all satisfied and happy. Thank you so much for handling my clients well.” ILP, Philippines

“Dear Susi, thank you for your kind assistance. I have received the pub voucher. It clearly shows, how much you care for your agents, for organizing these tours, I experienced this more times already at different agent as well, who also work with you.” Z, Hungary

“Dear Rachel, the trip turned out well, as well as the service provided by Go West. Everything was perfect. Thank you very much.” PSN, Thailand

“Dear Katarzyna, hotel as well as all restaurants and meals were just great. Local guide met client’s expectations very well. The group enjoyed the tour, all services and your commitment. Hope to cooperate with you shortly.” MB, Poland

“Dear Katarzyna, Yesterday I was able to finally talk to the clients and they told me that the trip had been perfect, so they were very happy. Congratulations, once again, on your work well done. Thank you very much.” ML, Spain

“Dear Phil, let me thank you for the services offered by GO WEST  to my family on their tour to Switzerland. They were happy with the your services.” PS, Indonesia

“Hi Monika, everything went well. All coaches used for this trip were new and nice. I found guides and drivers to be very good and friendly. Thank you!” CR, Poland

“Dear Phil,  greetings from Bangkok! We have been working closely with Rachel who has been very patient and supportive (big thanks to Rachel), hopefully we can close this booking very soon.” KT, Thailand

“Dear Katarzyna, everything went very well !! Thanks a lot for everything, David (tour leader) came back very very happy with the guides, route etc.” EU, Spain

“Hi Phil, I am very pleased working with Monika whom have been very supportive of our VIP group arrangements. Thank you once again and I assure you more group to come over the next couple of months.” AR, Singapore

“Dear Katarzyna, everything worked out fine in the last trip so many thanks.” EU, Spain

“Hi Katarzyna, THANK YOU VERY MUCH for the extra service and arrangement you made for this first group! You now know my style and the kind of passengers we have. I look forward to working with you again on our future groups.” FU, Philippines

“Dear Katarzyna, client is absolutely delighted with his trip to England!! Thank you very much for everything!” ML, Spain

“Dear Judit, our group arrived Vietnam yesterday and they are all satisfied of this trip. Many thanks for your support.” DXH, Vietnam

“Hi Katarzyna, everything was wonderful. Mariano is a nice guide that makes the trip perfect.” N, Spain

“Hi Katarzyna, group was very happy with the tour – many thanks! Hotel was very good with great connection to central London. Pub meals were really tasty and there were no problems with the transfers.” EW, Poland

“Dear Katarzyna, the trip has worked well :)   Thank you very much for your efforts because the hotels, restaurants and bus have been correct and the guide has come very happy of the services given by you.” EU, Spain

“Dear Katarzyna, in general everyone was very happy, thanks a thousand. It is also that the place deserves it – Ireland is so beautiful!” EU, Spain

“Dear Ms. Rachel, thank you for all the assistance and patience for this group. You were very flexible and accommodating to all our requests. Overall, it was a successful one!” AI, Philippines

“Dear Kristine, regarding one of our family groups visiting Ireland & UK currently, I thank you very much for your support. This group is one of our loyal and valuable customers; I have heard about your support from my colleagues and I really appreciate this”  TP,  Thailand

“Hello Katarzyna,  I met our clients for whom you organised their programme; they commented that both your service and the guide were very good. They were all very pleased, so thank you!”  FU, Philippines

“Monika, te cuento que el grupo del viaje de estudios ha venido muy contento y satisfecho del viaje, el hotel les ha gustado mucho. Por lo demás tal y como te he comentado todo muy bien. (Monika, I can tell you that the student group has returned very happy and satisfied with the trip. They loved the hotel. Everything else very good as well.” AL, Spain

“Dear Katarzyna, I would like to inform you that the group did enjoy very much all the services requested and confirmed by you. Everything was fulfilled in time and hours as stipulated, the group was very disciplined so all the services were very good. All was amazing with the group. They really loved all the services.” SB, Portugal

“Dear Phil, it was one of the most enjoyable tours I have run and the scores received from the group were really fantastic. Once again Susi did wonderful jobs in getting everything to work as well as it did.” TW, Australia

“Hello Veronika, we organized trip to Dublin earlier this year, clients truly enjoyed that. We have request for same tour for October next year.” JL, Czech Republic

“Dear Kasia, here I am in the office again!! The trip was great!! Buses were perfect, reservations were perfect” IG, Spain

“Hi Phil, Susi has done an amazing job  helping me with the forthcoming GRAND BRITANNIA tour. She has handled all issues with great aplomb”  TW, Australia 

“Dear Alexandra, again, thank you so much for your great work….from the start of booking this trip right through to while the clients are on tour.”  RT, USA

“Hi Sasha, we would like to let you know that the trip went very well. The bus, the driver and the hotels used were really good. We especially liked the hotel in Dublin, its quality, location and service levels.”  MJP, Spain

“Dear Rachel. Thank you so much for the effort in getting tickets, I can only imagine the hard work you have put in for this group. Everything is very much appreciated”  DG, Philippines

“Hi Alexandra, hope this email finds you well. I would like to say “Thank You” for organising such a nice guide and driver for our clients. They had a fantastic time.”  WC, Bangkok

“Hello Sasha, we have now spoken with the Tour Leader and the organiser – they both said the trip was fantastic. All the services were up to the expected high standard. The clients came back very satisfied. Congratulations on your work – well done!”   IG, Spain

“Hi Phil, Greetings. Kate sent me the proposed itinerary in a very short period of time, and I would like to say thank you for that, we appreciate that prompt response.”   TA, Manila

“Rachel, thanks again for everything . I was very happy to work with you on that trip and do not forget that I live in a nice town between La Rochelle and Bordeaux.  So, if in the near future you are in the region to check locations or on holidays, let me know!”   JA, France

“Dear Phil, thank you so much for all the patience and great services you are giving our clients;  in fact we already received great news and our clients greatly appreciate the services your team have provided”   Ms D, Philippines  

“Hi Sasha, the final itinerary  looks very nice, all very well organised, thank you!’   IG, Spain

“Dear Sasha, we wanted to inform you that the group went great, the customers were very happy. We want to thank you for all your efforts”  MP, Spain

“Dear Monika,  thank you for all your help –  everything went really smoothly, the itinerary was great and the clients had a very good trip”   NV, Spain 

“Thank you to Rachel and the rest of the team for arranging our tour, which was very successful as the clients have come home very happy”   JT, Philippines

“Dear Rachel, my client enjoyed all the arrangements and services offered. She texted me from London telling me that all was good at that time. She even managed to arrange with the driver to be picked up earlier on the last day instead of the time scheduled for them to be picked up. The services that you handled for us were great and very professional. All went smoothly as arranged. We are very  pleased to work with you and very confident that you can service our clients very well. No complaints. We had booked with Go West before for our VIP clients and they came back with good compliments about your team and said that the tours had been handled very well. My Boss was extremely impressed with Go West’s services (he was so worried about how this VIP group in Europe would be handled) Feedback from the clients 5/5. I was happy too as the booking was my responsibility if anything were to go wrong. I appreciate your co operation and patience in handling our customers. you are a very experienced, professional and  reliable operator to work with”   TM, Singapore

“Dear Phil. It was great meeting you when you came to Kuala Lumpur. I am writing this email to inform you that I am very satisfied with your staff’s service. They are really patient with all enquiries from my client – with last minute changes/cancellation etc. Even when Rachel was on leave, everything was smooth with Kate and Sarah’s assistance”  AA, Malaysia 

“Have just arrived back from London. Everything was perfect with the group. The drivers were always on time and very kind, the dinners were all very satisfactory as well. Thank you very much for all your help this year and to be continued next year.”   G, Hungary

“Many thanks from our part to the service provider; and, above all, many thanks to you for your excellent work”   D.E, Spain 

“Dear Rachel & Angela,  we would like to thank you for your team’s support from beginning of London tour, Sept-15. Clients totally were happy with their trip as they met many potential clients during the trip”   VCT, Vietnam 

“Thank for you support and good working with quick response”    T, Thailand

“Dear Renata, Thank you very much, everything will be great! Hope for future cooperation!” N, Latvia

 ”Dear Rachel, Thank you very much for all your help. I am impressed by your work attitude & hope to work on more bookings in the near future” A, Malaysia 

“Dear Phil, both tours went extremely well with two terrific groups. I was particularly thrilled with the Central Europe tour as I had only three of the seventeen participants travel with me before, so I was not sure what to expect before the tour.  Susi did a brilliant job for me as usual. She is wonderful to work with. The scores of all the items surveyed were overall the highest of any tour yet, so that was most pleasing”  TW, Australia

“Thanks for all your great help and great service”  ”Love it that you are trying so hard for us, You’re great.”  N & D - Netherlands

“I have spoken with guests now they have arrived back home. They are very happy, they said your company and your guide is very good arrangement. We will suggest you to other people and hope to work with you soon.”   KC -Thailand , May 2015.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

‘Mrs Ewa, Thank you very much for your help and bookings.  It was great.  Steven – our driver – was extremely helpful and very easy to contact with , it was nice to travel with him. Worth to recommend!!!  Lunch at the Loch – just great and at Prestonfield House Scottish Evening we got an OUTSTANDING table – we could feel we received a private show.  Yacht – we ate a lot of super cakes, walking tour was great – thanks.  Once again thank you very much.’ Bella – Poland, May 2015.

‘Hi Kasia, everything went well with both London groups. Clients were very happy, they liked the hotel and the restaurant very much. All services were perfect, you are the best! Some parents congratulated us too on the great trip. We are going to book our next group to London with you. Congratulations!’ AP – Portugal

’Dear Phil, firstly I would like to commend you on the efficiency of your support team, namely Feliz, who had gone beyond and above what is expected. Her prompt response has given me cause to work with your company. ’ SL – Singapore

‘Hi Susi, thanks for your quick reply and superb offer! You’re the best!’ DH – Netherlands

‘Dear Renata, appreciate your quick response. Superb service!’ HM -Myanmar

‘Dear Bettina, our clients would like to thank you for organizing their Milan stay. They were very happy with the services and said you were very effective. The drivers were always on time, they’ve found the hotels convenient, so I am very happy as well!’ AY – Malaysia

‘Te escribo para agradecer tu gran profesionalidad y amabilidad a la hora de gestionar el curso de referencia, ha sido todo un éxito!!! El Restaurante del día 11 les ha gustado muchísimo. - I am writing in order  to thank you for your professionalism and kindness while dealing with our group, it  has been a success !!! They reallyloved the restaurant on the 11th’ R – Spain 

‘Everything is falling into place nicely for both my Central Europe – Susi’s been great as usual.’ TW – Australia

‘Thank you so much for taking time to call me early in the morning! No wonder I heard so much positive reviews about your Team from my colleague’ – FA – Malaysia

‘I love your quick response, so most probably I’ll be working with you on this group’ J – Thailand

‘Thank you very much Angela! Just want to also say that you have made working on this project a lovely experience, as I find it a joy working wuth you / Go West. THANK YOU!’ JS – Singapore

‘Dear Judit, Thank you for your kind offer for our Whisky Tour in Scotland! It looks good and very professional!’ K – Latvia

‘Thank you very much for your assistance with my clients’ Christmas Holiday in London. They’ve enjoyed the tour very much.’ RC – Philippines

‘Dear Kasia, Hope you enjoyed your Christmas. I just talked with family L. and they are all very satisfied with the services. They really enjoyed their stay in London so thanks a lot for your help. We will keep in touch for future business.’ ÁPN – Spain

‘Dear Bettina, I skyped with my parents yesterday from their cruise and they are having a wonderful time.  THANK YOU! They really enjoyed Amsterdam very much. Thank you for your assistance.  I look forward to working with you again.’ CG – Australia 

‘First of all, we would like to thank you for providing us a good care for last trip to England. We received some good comments from our tour leaders. All coaches used for trip were new and nice. Good service at all hotels. Customer got great experiences when enjoyed the football match at Manchester United. Thanks for good service.’ PT – Vietnam

‘Dear Judit, thank you very much for the sent vouchers :) Thank you once again for your great cooperation!’ NA – Bulgaria

‘Hello Ewa, the UK and Ireland tour was great, the group enjoyed it a lot. Thanks for everthing!’ AJ – Spain

‘I still not have much time to write a long feedback about Budapest trip, however everything was OK, my clients are satisfied. Thanks one more time for all!!!’ I. – Poland

‘Hola Kalina, Te quería dar las gracias porque han quedado muy contentos. Gracias! – Hi Kalina, I would like to thank you, as the group arrived back home very satisfied. Thanks!’  N. – Spain 

‘Tour Leader’s feedback: services were good, we would like to thank you a lot for providing your services.’ HTTH – Vietnam

‘Dear Dominika, I would like to thank you for your servies; the hotels were on the right places for our touring group through South England. All clients were happy and me too. Hotels were the best options for us. The weather was great as well. First rain was on the way home from Calais – we didn’t even need an umbrella.’ BK – Czech Republic

‘Dear Bettina, everything was OK in Budapest. My clients are satisfied. They also want to visit Prague next year. Thanks one more time for everything!!!’ IC – Poland

‘The trip to UK was succesful and the people enjoyed it. All the services organised by GO WEST were perfect – no complaints.” OH – Czech Republic

‘I have to say your rooming list was one of the most clear and organised one I have received, and I do receive loads :) ’ – VH – one of our suppliers in UK

‘Many thanks again for your excellent assistance with both the Grand Britannia and the Islands to Ireland tours’ TW – Australia

‘Muchas gracias por tu email, el grupo genial, muy contento con todo. Vosotros genial, la verdad!!!! – Dear Monika, thank you very much for your email, the group was very happy with everything, your are truly great!’ MR – Spain 

‘Dear Rachel, thanks very much for your excellent service !’ WC – Thailand

‘Dear Susi, on behalf of our group we would like to thank you for the wonderful tour around Ireland! Also please give the warmest greetings for the driver-guide! He was very professional and especially kind! :) DZ – Vilnius, Lithuania

‘We had a meeting with the client yesterday and we are happy to share that they were very satisfied with the service in Amsterdam and Bruges.  They are happy that the bus driver was very flexible with the group and was able to accommodate changes in the itinerary.  They would also like to extend their gratitude to the guide Anneke as she was very helpful and they enjoyed their time with her.  Thank you so much for your support.’ AG – Manila, Philippines

“Dear Judit, we came back from London, we had a great time. Everything was OK. Both of the bus drivers were very nice, but especially Mr Paul who picked us up at the airport. He was so nice! I told him what we would like to see and he drove us by, he even stopped for photos. The hotel was also nice. I am very satisfied with the tour, thank you very much and I hope we will still have the chance to work with you on many more groups in the future.” A.R. Slovenia

“Hi Bianka, our little group has just arrived home from London. Everything was perfect, so thank you very much for everything once again.” KG – Hungary

“Bianka I would like to take this opportunity of thanking you most sincerely for all your wonderful assistance with this tour. Having you organize so capably so much of the Hungarian and Czech sections of the tour, makes my job so much easier. I have really appreciated being able to work with you.”  TW – Australia

“Dear Katarzyna, our tour has been wonderful, we had excellent professionals as partners to reach such a high level of operation. Congratulations to you and your team the main architects of that undertaking. It turned into a lovely time for all of us.
The guide
 and the drivers were fantastic.Next time I do want to have them by my side again.” NB – Brazil

“Dear Suzy, our clients have just returned from their trip.  Everything was great and they were very happy about the hotels. Thank you for your help”       HM – Kaunas, Lithuania

“Dear Angela and Kate, as Olympic games are over and all our customers are already back home and giving us lots of positive feedback, we would like to thank you for all work you have done, the atmosphere in London have been gorgeous.  We are looking forward to future cooperation.”   PU and MB –  Kosice, Slovakia

“I just want to let you know that Susi and your office had been very much of help in putting together the arrangements for us.”   BT – Makati City, Philippines 

“I just spoke with my client about the Ireland trip . All went very well. The guide VERY good, the transfer SUPER, the hotel also very nice, so she plans many more groups next year with us. Many thanks for all your excellent help.”  UW – Madrid, Spain.

“Our guide was very knowledgeable especially with Prague, the coach was new & comfortable. The trip was fine and we had a great time. Thanks for the arrangement.”  AL, Hong Kong

“You have provided a great service, I will definitely be recommending you to my colleagues in London.”  SF – Dublin, Ireland

“I would like to thank you very much for organizing this trip. Gentlemen returned very happy, loved Greyhound races and Wimbledon, musical show and 5* hotel. Kind regards and I hope for our fruitful cooperation in the future.”  JS – Warsaw, Poland

“Last spring the group was very satisfied of the hotel, the program and how everything was organized. So, the new request is as a result of the live advertisement from these happy clients :-) )))”  SS – Varna, Bulgaria

“It was a short but wonderful trip. In Budapest, we found both the tour guide and transfer services to be excellent and I also commend Susi for her hotel recommendation – it was perfect in terms of our requirement I communicated to her. We will definitely avail again of your company’s services.”  WC, Philippines

“I have talked to clients and they are very satisfied with your services.” GS, Spain

“Everything was perfect - homestay coordinator, families… Thank you!”  MŻ – Kielce, Poland

“Just back in the office after a great football tour to Krakow. The opposition were a bit too good for us but we had a good game nonetheless and everyone thought Krakow was a lovely city. Apart from a couple of rain showers the weather was brilliant – 26 degrees on Saturday – and it really showed the city in a good light. I must also say that Anna was a great guide and really looked after us so well throughout the trip – it made everything so easy to have her organising us and giving us so much local information. Thank you again for setting this all up for us – the guys definitely thought it was one of the best trips we have done over the years!”  PT – Birmingham, England

“Dear Kate….Thank you and your colleague Angela for all services you have provided for our group to Wales. All students were very satisfied . The agency’s owner travelled with this group and he was very pleased with everything you arranged. Based on this successful experience we will be including this programme in our 2013 brochure.”  IP – Trebic, Czech Republic

“Everything was perfectly organized. All the attractions [Greyhound Races, Billy Elliott Musical, Dinner & Thames Cruise] were chosen well and they have met the expectations of our guests as well as provided nice entertainment after the lectures. The restaurants were also really good.”  KT - Warsaw, Poland

“The trip was perfect! I am impressed that everything was so well organized. The guide was really nice and the weather good enough. It is a pity that it was just a weekend. We are now thinking about our next trip toLondon.”  PS - Warsaw, Poland

“We were looking for a new partner for the UK and Ireland and I found your website. I looked at what you are offering, and you looked the most professional and reliable, so I’ve contacted you for an offer. I hope to establish a strong business relationship in the future.” PT – Bulgaria

“Thank you for your good choices, both in Stirling and Peebles. My friends had a wonderful time and I must say they phoned me from both hotels and emphasized the good selection you had made. Later when we all gathered in Edinburgh, they insisted on how nice the hotels were, with wonderful locations and good service. And with the weather also being wonderful, everything worked out perfectly. So thanks again for your assistance.” FU – Bilbao, Spain

Ewa, thank you,  all was very well organized. We liked the hotels very much, and the local guides were all of a high level. We are very pleased with our cooperation with you, and will work with you in the future .” OL – Kiev, Ukraine

“I am back!! And HAPPY!! Everything was perfect. Thank you very much for insisting we had lunch at Jupiter Artland; it was the finishing touch to a truly round trip. The guide, Diane, was absolutely lovely. The group enjoyed the visit very much. Dalhousie Castle – the venue was beauuuuutiful and the lunch, very good. Anyway, brilliant!” I – Madrid, Spain

” What a fantastic hotel – very good quality rooms, and the breakfast was amazing! Connection to the centre of London was quick and easy, the coaches were always on time and everything went perfectly!” K – Szeged, Hungary

“On behalf of our group, we would like to thank you for very good hotels and drivers! Our group enjoyed the tour :-)DZ – Vilnius, Lithuania

“We want to thank you for the services provided to our agency. The program was perfect and everything was ok. We’ll keep in touch for any other future requests!” VL – Bucharest, Romania

“Bianka, I would like to take this opportunity to thank you most sincerely for all of your wonderful assistance with this tour. Having you organize so capably the majority of the Hungarian and Czech sections of the tour, makes my job so much easier! I have really appreciated being able to work with you.” TW – Victoria, Australia

The agent said that the family had an amazing time and even wished they had stayed longer in the UK instead of doing a cruise in Italy! So everything was good for them, and I thought I’d let you know the good news :-) . Thank you again for all your hard work, it’s really appreciated and it’s nice to have happy clients! RM – Montreal, Canada

“I have to thank you for all your efforts in making their trip very special. I realised that you were working from home at weekends, evenings and it made me feel secure that all the best was done. Thanks to Ewa, who helped me when I needed it. You, from Go West, are a very special team and it was a pleasure working with you.” L, Tour Guide – Spain