Terms and Conditions
Booking Conditions
Go West ( Leicester) Ltd. Terms and Conditions of Business
THE COMPANY
These Booking Conditions apply to all bookings made with Go West (Leicester) Ltd, 1 Hill House, Regent Street, Lutterworth, Leicestershire, LE17 4BE England, herein referred to as 'Go West', by other parties herein referred to as 'the Agent'.ACCURACY OF INFORMATION
At the time of writing all information on the Go West website and in other published material is considered accurate. Whilst we will endeavour to amend and advise of any changes, we cannot be held responsible for inaccuracies in descriptions of any services. If at any time you wish us to re-check a description, please ask and we will be happy to oblige.
PRICES
All prices are quoted in GB Pounds (£) unless otherwise stated, and are subject to availability. If numbers fall below the minimum stated by Go West in the quotation, any price increases will be borne by the Agent. Go West reserves the right to increase prices if suppliers, exchange rate fluctuations or governmental action bring about price increases (for example, a change in VAT tax or increases in petrol prices due to unrest in oil producing countries). All prices quoted include local taxes, service charges and VAT . For all theatre, concert and events tickets a booking fee will apply. Any tickets or other items which require posting to the Agent or a hotel will incur postage fees payable by the Agent.
BOOKING PROCEDURES
All bookings must be requested in writing by letter, email or fax to one of the Go West offices. Go West will reply with a written quotation. When full payment for the booking has been received by Go West, final confirmation is made in writing by the issue of vouchers for the services confirmed as booked. All bookings are subject to availability until vouchers have been issued.
SPECIAL REQUIREMENTS
Any special requirements should be requested at the time of booking. Please note that provision of special requirements cannot be guaranteed but Go West will make every effort to ensure that the suppliers of services provide for such special requirements wherever possible.
PAYMENT
Payment must be made in GB pounds (£) unless otherwise agreed in writing by Go West. Full payment must be received no later than 31 days before the commencement of services, otherwise Go West reserves the right to cancel all services. Payments must be made by credit card, bank transfer or banker's cheque drawn on a UK bank, accompanied by the Go West Booking Reference number. A copy of the bank transfer document must be faxed through to Go West at the time of making payment. All costs of transmitting payment to Go West must be borne by the sender. Go West will not accept any charges incurred by the sender. For payments made by credit cards we accept most major credit cards. Payment is subject to a 2.2% handling charge, (3.25% for American Express) which is subject to change without prior notice.
AMENDMENTS TO BOOKINGS
Go West reserves the right to charge an amendment fee (minimum GBP15) per change or alteration made to any part of a booking within 2 weeks of arrival or after vouchers have been issued (whichever is the earlier).
CANCELLATIONS
FITs and SMALL GROUPS (up to 10 passengers inclusive)
Cancellations can normally be made up to 48 hours prior to arrival. However, some hotels require earlier notification of cancellation and in these cases you will be advised of cancellation terms when we confirm your booking to you. Cancellations made within the cancellation deadline will incur a minimum of 1 night cancellation charges.
CANCELLATION FOR GROUPS (more than 10 passengers)
Group cancellation charges are as follows:
Up to and including 31 days before arrival : no charge unless a non-refundable deposit has been paid or one or more services (e.g., a coach of a specific size or tickets for a show/special event) have been confirmed as booked, in which case the deposit and/or any cancellation charges due to the supplier(s) will be payable by the Agent.
Less than 31 days before arrival : any amounts for cancellation fees payable by Go West to its suppliers, plus a discretionary administration charge advised at the time of, or shortly after, cancellation. Go West will always strive to avoid cancellation charges from suppliers wherever possible.
RESPONSIBILITY
Go West's responsibility is limited to the actions of Go West employees only. The Agent is responsible for providing Go West with accurate information about clients and their desired tour arrangements and also to advise clients of any changes. If, for any reason beyond the control of Go West, a change to the programme or accommodation booked is necessary, this will be made in the best interests of the clients. Go West will notify the agent accordingly and endeavor to make alternative arrangements of the same standard if this is possible. If arrangements are cancelled or changed due to war, terrorist activities, civil unrest, natural disaster and pestilence, closure of airports and ports, or other similar conditions beyond the control of the company, Go West cannot be held responsible for compensation or refund. Go West cannot accept liability for the actions of our suppliers. All arrangements for transport and conveyance and for hotel accommodation and for any other services are made by Go West as agents on the condition that Go West shall not be liable for any injury, damage, loss, accident or irregularity caused.
QUALITY OF SERVICES
This is our priority at Go West. If however a complaint does arise the client/agent's tour leader or the client's agent must advise Go West immediately so that prompt efforts can be made to resolve the situation. Please note that Go West operates a 24-hour emergency service with emergency numbers given on vouchers and on the answer phone. Any unresolved complaints must be advised in writing to us no later than 10 days after departure for any claims to be considered. Failure to take either of these steps will prejudice the ability of Go West to resolve any problem and/or investigate it fully. This in turn means that, other than for exceptional circumstances, any right to compensation you may otherwise have had against Go West or any supplier may be substantially reduced or nullified
These Booking Conditions are binding upon any agent working with Go West ( Leicester) Ltd.