TERMS & CONDITIONS
Go West ( Leicester) Ltd. Terms and Conditions of Business
These Booking Conditions apply to all bookings made with Go West (Leicester) Ltd, 1 Hill House, Regent Street, Lutterworth, Leicestershire, LE17 4BE England, herein referred to as ‘Go West’, by other parties herein referred to as ‘the Agent’.
ACCURACY OF INFORMATION
At the time of writing all information on the Go West website and in other published material is considered accurate. Whilst we will endeavour to amend and advise of any changes, we cannot be held responsible for inaccuracies in descriptions of any services. If at any time you wish us to re-check a description, please ask and we will be happy to oblige.
All prices quoted are subject to availability. If numbers fall below the minimum stated by Go West in the quotation, any price increases will be borne by the Client. Go West reserves the right to review prices due to exchange rate fluctuations or governmental action bringing about price increases (such as a change in VAT tax or increases in petrol prices, for example due to unrest in oil producing countries). All prices quoted include service charges and VAT if applicable. In some cities, local city taxes are payable directly to the hotel on the spot. In such cases this will be advised in our quotation.
All bookings must be requested in writing by letter, email or fax to one of the Go West offices. Go West will reply with a written quotation. When full payment for the booking has been received by Go West, final confirmation is made in writing by the issue of vouchers for the services confirmed as booked. All bookings are subject to availability until vouchers have been issued.
Any special requirements should be requested at the time of booking. Please note that provision of special requirements cannot be guaranteed but Go West will make every effort to ensure that the suppliers of services provide for such special requirements wherever possible.
OPTIONS AND RELEASE DATES
Accommodation listed as held on ‘option’ will be held until the ‘option release date’ stated. If the booking has not been confirmed by you in writing by the option release date shown in our offer, the accommodation will be released back to the provider and Go West may not be able to obtain the same price and/or accommodation when you do eventually confirm.
Whenever possible please forward details of rooming lists to Go West upon confirmation of a booking. Please show clearly which passengers are sharing rooms and the room type they require (twin, double etc.). Final rooming lists are required as soon as possible and no later than 3 weeks prior to travel. If a group has specific room requirements these must be advised at the time of confirmation of the booking. Once a rooming list is sent to Go West, any additional bookings should be considered to be on a “request” basis and cannot be guaranteed. Please specify any dietary requirements or allergies of individual clients on the rooming list.
AMENDMENTS TO BOOKINGS
Go West reserves the right to charge an amendment fee (minimum GBP15) per change or alteration made to any part of a booking within 2 weeks of arrival or after vouchers have been issued (whichever is the earlier).
Payment must be made in the currency of the invoice unless otherwise agreed in writing by Go West. Full payment must be received no later than 31 days before the commencement of services, otherwise Go West may be forced to release held services in order to avoid cancellation charges. Some suppliers may require an advance deposit in which case we will advise you as soon as it is brought to our attention. Payments are to be made by bank transfer or credit card. A copy of the bank transfer document needs to be sent through to Go West at the time of making payment. All costs of transmitting payment to Go West must be borne by the sender. For payments made by credit card we accept most major credit cards. Credit card payments can only be made in GBP currency; if a booking was quoted in EUR or USD and you would like to pay for it by credit card Go West will advise the applicable rate of exchange at the time of the payment. Payment is subject to a 2.95% handling charge, (1.90% for American Express) which is subject to change without prior notice.
FITs and SMALL GROUPS (up to 9 passengers inclusive)
Cancellation can normally be made up to 7 days prior to arrival. However, some hotels require earlier notification of cancellation and in these cases you will be advised of cancellation terms when we confirm your booking to you. Cancellations made within the cancellation deadline will incur a minimum 1 night cancellation charge subject to our agreements with the suppliers in question.
GROUPS (10 passengers or more)
Up to and including 31 days before arrival; no charge unless a non-refundable deposit has been paid or one or more services (e.g. football tickets or tickets for a show/special event) have been confirmed as booked, in which case the deposit and/or any cancellation charges due to the supplier(s) will be payable by the Client. Less than 31 days before arrival; any amounts for cancellation fees payable by Go West to its suppliers, plus a discretionary administration charge advised at the time of, or shortly after, cancellation. Go West will always strive to avoid cancellation charges from suppliers wherever possible.
Go West’s responsibility is limited to the actions of Go West employees only. The Client is responsible for providing Go West with accurate information about clients and their desired tour arrangements and also to advise clients of any changes. If, for any reason beyond the control of Go West, a change to the programme or accommodation booked is necessary, this will be made in the best interests of the clients. Go West will notify the Client accordingly and endeavor to make alternative arrangements of the same standard if this is possible. If arrangements are cancelled or changed due to war, terrorist activities, civil unrest, natural disaster and pestilence, closure of airports and ports, or other similar conditions beyond the control of the company, Go West cannot be held responsible for compensation or refund. Go West cannot accept liability for the actions of our suppliers. All arrangements for transport and conveyance and for hotel accommodation and for any other services are made by Go West as agents on the condition that Go West shall not be liable for any injury, damage, loss, accident or irregularity caused.
Neither party shall be liable to the other for any loss, additional costs or expenses connected with a party’s inability to fulfill its obligations by reason of any force majeure event, including but not limited to fire, earthquake, flood, bad weather, epidemic, strikes, riot, act of terrorism, civil disturbance, war, act of god or any failure or delay of any transportation, power or communications system. In such event, Go West shall use its reasonable endeavours to provide alternative arrangements or refund any sums paid if such sums are refunded by Go West’s suppliers.
QUALITY OF SERVICES
This is our priority at Go West. If however a complaint does arise the Client or the tour leader must advise Go West immediately so that prompt efforts can be made to resolve the situation. Please note that Go West operates a 24-hour emergency service with emergency numbers given on vouchers and on the answer phone. Any unresolved complaints must be advised in writing to us no later than 10 days after departure for any claims to be considered. Failure to take either of these steps will prejudice the ability of Go West to resolve any problem and/or investigate it fully. This in turn means that, other than for exceptional circumstances, any right to compensation you may otherwise have had against Go West or any supplier may be substantially reduced or nullified.
LINKS TO OTHER SUPPLIERS AND ONLINE BOOKINGS
Throughout this website Go West may provide links to other companies’ and suppliers’ websites. Your contract for any services booked via such links from the Go West website will be with the applicable service provider and not with Go West. Terms and conditions relating to such bookings will be advised by the supplier at the point of booking.